Payment and Billing Policy
At VELUXESTYLZ LLC, we strive to provide a secure and seamless payment experience. Please review the details of our Payment and Billing Policy to understand the accepted payment methods, billing practices, and refund processes.
1. Default Currency
Our store’s default currency is US Dollar (USD). All transactions will be processed in USD, regardless of your local currency.
2. Accepted Payment Methods
We accept a variety of payment methods to ensure a convenient checkout experience:
💳 Credit/Debit Cards:
- Visa
- MasterCard
- MaestroCard
- American Express
- Discover
📲 Digital Wallets:
- Google Pay
- Apple Pay
- Shop Pay
- Venmo
💰 Other Payment Methods:
- PayPal
- Shopify Payments
3. Currency Conversion Fees
VELUXESTYLZ LLC does not charge any currency conversion fees. Any currency conversion fees displayed during checkout are imposed by your payment provider and are not controlled by us.
4. Order Holds for Suspicious Transactions
For security purposes, if your order appears suspicious, we may temporarily place a hold on your order and request additional information to verify the transaction. If we are unable to verify the payment, the order may be canceled, and the payment will be refunded automatically.
5. Failed Payment Transactions
In case your payment transaction fails, the amount will be automatically refunded to your original payment method within 7 to 10 working days. If you encounter issues with a failed payment, please contact our customer support team for assistance.
6. Return and Refund Policy
VELUXESTYLZ LLC offers a 30-day return and refund policy for eligible orders. Please refer to our Return and Refund Policy for detailed terms and conditions.
Important: If you open a PayPal dispute, you will no longer be eligible for our return and refund policy. To resolve any issues, please contact our customer support team directly.
7. How Refunds are Processed
Refunds are issued to the original payment source used during checkout:
- PayPal account: Refunds will be credited to your PayPal balance.
- Credit/Debit card or bank account: Refunds will reflect in your card or bank account.
- Digital Wallets: Refunds will be processed back to the respective wallet.
Refunds typically take 7 to 10 working days to process and reflect in your account, depending on your bank or payment provider.
8. Contact Us
If you have any questions or concerns regarding payment, billing, or refunds, please reach out to us:
- Email: support@veluxestylz.com
- Phone: +1 863 496 7359
- Customer Service Hours: Monday to Friday, 9:00 a.m. to 5:00 p.m.
We’re here to assist you and ensure a smooth shopping experience!