General Questions

Q: What products do you offer?

A: We specialize in premium iPhone cases, AirPod cases, and other mobile accessories that combine style and durability.

Q: Are your iPhone and AirPod cases compatible with all models?

A: Yes, our products are available for most iPhone and AirPod models. Please check the product description for compatibility details.

Ordering and Payments

Q: How can I place an order?

A: You can place an order directly on our website. Simply select your desired product, add it to your cart, and follow the checkout process.

Q: What payment methods do you accept?

A: We accept the following payment methods:

• 💳 Credit/Debit Cards: Visa, MasterCard, MaestroCard, American Express, Discover
• 📲 Digital Wallets: Google Pay, Apple Pay, Shop Pay, Venmo
• 💰 Other: PayPal, Shopify Payments

Q: Is my payment information secure?

A: Yes, we use Shopify’s secure platform to ensure your payment details are protected.

Q: Can I cancel or modify my order after placing it?

A: You can cancel your order within 6 hours of placing it. For modifications, please contact us as soon as possible at support@veluxestylz.com.

Shipping and Delivery

Q: Where do you ship to?

A: We currently ship within the United States only.

Q: What are your shipping options and costs?

A: We offer economy shipping:

• Free shipping for orders over $49.99
• A flat $7.99 shipping fee for orders under $49.99

Q: How long does it take to receive my order?

A: Orders are processed within 1–2 business days and typically delivered within 5–8 business days.

Q: How can I track my order?

A: Once your order is shipped, you will receive a tracking link via email. You can also track your order on our Order Tracking page.

Q: What happens if my order is lost or damaged during shipping?

A: Don’t worry—we will cover your shipment and send you a replacement product at no additional cost.

Returns and Refunds

Q: What is your return and refund policy?

A: We offer a 30-day return and refund policy. For full details, please visit our Return and Refund Policy page.

Q: Who is responsible for return shipping costs?

A: Customers are responsible for return shipping costs unless the product is damaged, incorrect, or lost during transit.

Q: When will I receive my refund?

A: Refunds will be processed to your original payment method within 7–10 working days.

Product Care and Features

Q: How do I clean or maintain my phone/AirPod case?

A: Use a soft, damp cloth to gently wipe the surface of your case. Avoid using harsh chemicals or abrasive materials.

Q: Are your cases shockproof or water-resistant?

A: Yes, our cases are designed to provide reliable shock resistance. Some designs also offer water-resistant features; please refer to product details for specifics.

Q: What materials are your cases made of?

A: Our cases are made of high-quality, durable materials to ensure long-lasting protection and style.

Customer Support

Q: How can I contact customer support?

A: You can reach us via:

• Email: support@veluxestylz.com
• Phone: +1 863 496 7359

Q: What are your customer service hours?

A: Our customer service is available Monday to Friday, 9:00 a.m. to 5:00 p.m.

Q: What should I do if I receive a defective or incorrect product?

A: Please contact our support team immediately to resolve the issue. We’ll provide a free replacement or refund as per our policy.

Privacy and Account

Q: How do you handle my personal data?

A: We use Shopify technology to securely store and protect your data. For details, refer to our Privacy Policy.

Q: Can I delete my account or order history?

A: Yes, you can request to delete your account or order history by contacting us at support@veluxestylz.com.

Promotions and Discounts

Q: Do you offer discounts or promotions?

A: Yes, we occasionally run promotions and offer discount codes. Stay updated by subscribing to our newsletter or following us on social media.

If you have any further questions, feel free to contact us. We’re always here to help!